Welcome to Thyme Natural Market

Thank you for choosing Thyme Natural Market for your natural soap and skincare needs. These Terms of Service explain the rules for using our website and buying our handmade soap products.

When you visit our website or buy from us, you agree to follow these terms. Please read them carefully before making any purchase.

About Our Company

Thyme Natural Market specializes in handcrafted natural soaps made with high-quality ingredients. We are committed to providing eco-friendly and skin-safe products for our customers.

Contact Information:

  • Email: [email protected]
  • Address: 8122 Lefferts Blvd. Kew Gardens, NY 11415, United States

1. Who Can Use Our Service

To buy from Thyme Natural Market, you must be:

  • At least 18 years old, OR
  • 13-17 years old with parent or guardian permission

You agree to provide true and accurate information when ordering.

2. Our Products

Natural Soap Products

  • All soaps are handmade in small batches
  • Ingredients may vary slightly between batches
  • Colors and patterns in soap may differ from photos
  • Each soap is unique due to the handmade process

Product Information

  • We try to show accurate colors and details in photos
  • Computer screens may display colors differently
  • All ingredients are listed on product pages
  • Contact us if you have questions about ingredients

3. Ordering and Payment

Placing Orders

  • Check your order carefully before completing purchase
  • We may limit quantities per customer
  • We can refuse or cancel orders if needed
  • Prices may change without notice

Payment

  • Payment is due when you place your order
  • We accept major credit cards and other payment methods shown at checkout
  • Your payment information is secure and encrypted

4. Shipping and Delivery

Shipping Times

  • Most orders ship within 1-3 business days
  • Delivery times depend on your location and shipping method
  • We are not responsible for shipping delays beyond our control

Shipping Costs

  • Shipping costs are shown at checkout
  • International shipping may have additional fees
  • You are responsible for any customs or import duties

5. Returns and Exchanges

Our Return Policy

  • You can return unused soaps within 30 days of delivery
  • Soaps must be in original condition and packaging
  • You pay for return shipping unless the item was damaged or incorrect
  • Refunds are processed within 5-10 business days

Damaged or Incorrect Items

  • Contact us within 7 days if you receive damaged or wrong items
  • We will replace or refund these items at no cost to you
  • Take photos of damaged items to help us improve our packaging

6. Product Safety and Allergies

Important Safety Information

  • Test any new soap on a small skin area first
  • Stop using if you experience irritation or allergic reaction
  • Our soaps are for external use only
  • Keep away from eyes and mouth

Allergy Warning

  • Our soaps may contain nuts, essential oils, or other allergens
  • Read all ingredient lists carefully
  • We are not responsible for allergic reactions
  • Consult your doctor if you have sensitive skin or allergies

7. Website Use Rules

You agree NOT to:

  • Use our website for illegal activities
  • Copy or steal our product photos or descriptions
  • Try to hack or damage our website
  • Create fake accounts or provide false information
  • Resell our products without permission

8. Your Privacy

We protect your personal information according to our Privacy Policy. We may collect:

  • Name, address, and contact information
  • Payment information (securely processed)
  • Website usage data to improve our service

9. Intellectual Property

Our Rights

  • All content on our website belongs to Thyme Natural Market
  • This includes photos, product descriptions, and logos
  • You cannot use our content without written permission

Your Rights

  • You own the reviews and comments you post
  • We may use your reviews in our marketing
  • Do not post content that violates others’ rights

10. Limitation of Liability

What We’re Responsible For

  • Providing quality handmade soaps
  • Accurate product descriptions
  • Safe and secure checkout process
  • Good customer service

What We’re Not Responsible For

  • Allergic reactions to our products
  • Misuse of our soaps
  • Problems with shipping carriers
  • Computer or internet problems that affect your order

Our total liability is limited to the amount you paid for your order.

11. Customer Reviews and Feedback

Posting Reviews

  • Reviews should be honest and based on your experience
  • Do not post fake or misleading reviews
  • Keep reviews appropriate and family-friendly
  • We may remove reviews that violate these rules

Using Your Feedback

  • We may use your reviews and photos in our marketing
  • You give us permission to share your feedback
  • We will not share your personal contact information

12. Changes to These Terms

We may update these Terms of Service when needed. Changes will be posted on this page with a new “Last Updated” date. By continuing to use our website after changes are made, you agree to the new terms.

13. Cancellation and Refusal of Service

We reserve the right to:

  • Cancel orders that seem suspicious or fraudulent
  • Refuse service to anyone for any reason
  • Limit quantities sold to any customer
  • Stop doing business with customers who violate these terms

14. Technical Issues

Website Problems

  • Our website may sometimes be unavailable for maintenance
  • We are not responsible for technical problems that prevent you from ordering
  • Contact us if you experience problems with our website

Order Processing

  • Orders are confirmed by email
  • If you don’t receive confirmation, contact us right away
  • We use secure technology to protect your information

15. Legal Information

Governing Law

These terms are governed by the laws of [Your State/Country].

Dispute Resolution

If you have a problem with your order, please contact us first. We want to resolve any issues quickly and fairly.

Severability

If any part of these terms is found to be invalid, the rest of the terms will still apply.

16. Contact Us

Have questions about these Terms of Service or need help with your order?

Thyme Natural Market Customer Service

  • Email: [email protected]
  • Response Time: We reply within 24-48 hours
  • Hours: Monday – Friday From 08:00 AM – 5:00 PM (UTC – 05:00)

Frequently Asked Questions

Visit our FAQ page for quick answers to common questions about:

  • Soap ingredients and care
  • Shipping and returns
  • Product recommendations
  • Custom orders

Thank you for choosing Thyme Natural Market for your natural soap needs. We appreciate your business and look forward to serving you!