Here’s a privacy policy for Thyme Natural Market that balances legal requirements with their warm, community-focused brand voice:

Your Privacy at Thyme Natural Market

At Thyme Natural Market, we treat your personal information with the same care we put into selecting our ingredients – thoughtfully, responsibly, and with your best interests at heart. This privacy policy explains how we collect, use, and protect your information when you shop with us in-store or online.

Information We Collect

When You Shop In-Store:

  • Contact information (name, phone, email) if you join our mailing list or cooking classes
  • Purchase history for loyalty programs and personalized recommendations
  • Payment information (processed securely and not stored)

When You Shop Online:

  • Name, shipping and billing addresses, phone number, email
  • Payment information (securely processed by our payment partners)
  • Order history and preferences
  • Website browsing information through cookies

When You Contact Us:

  • Email correspondence and phone call records
  • Feedback and reviews you share with us

How We Use Your Information

We use your information to:

  • Fulfill Your Orders: Process purchases, arrange shipping, and provide customer service
  • Enhance Your Experience: Recommend products, share recipes, and invite you to relevant events
  • Stay Connected: Send newsletters, cooking tips, and updates about new products (only if you opt-in)
  • Improve Our Service: Analyze shopping patterns to better serve our community
  • Protect Our Business: Prevent fraud and ensure secure transactions

Information We Share

We Never Sell Your Personal Information. We may share information only with:

  • Service Partners: Shipping companies, payment processors, and email service providers who help us serve you
  • Legal Requirements: When required by law or to protect our rights and customers’ safety
  • Business Transitions: In the unlikely event of a business sale or merger (with the same privacy protections)

All partners are contractually required to protect your information and use it only for the services they provide to us.

Your Choices & Rights

You have the right to:

  • Access your personal information we hold
  • Update or correct your details anytime
  • Opt-out of marketing emails (unsubscribe links included)
  • Delete your account and associated data (some order history may be retained for business records)
  • Request a copy of your data in a portable format

To exercise these rights, email us at [privacy email] or call during market hours.

How We Protect Your Information

  • Secure Systems: Industry-standard encryption and secure servers
  • Limited Access: Only authorized staff can access customer information
  • Regular Updates: We continuously update our security measures
  • Payment Security: Credit card information is processed through secure, PCI-compliant systems and never stored on our servers

Cookies & Website Technology

Our website uses cookies to:

  • Remember items in your shopping cart
  • Improve website functionality and speed
  • Understand how visitors use our site
  • Provide personalized content

You can disable cookies in your browser, though some website features may not work properly.

Children’s Privacy

Our services are intended for adults. We don’t knowingly collect information from children under 13. If we discover we have, we’ll delete it immediately.

Third-Party Links

Our website may include links to other sites (like recipe blogs or supplier websites). This privacy policy doesn’t cover those sites – please review their privacy policies separately.

Updates to This Policy

We may update this policy occasionally to reflect new practices or legal requirements. We’ll notify you of significant changes via email or website notice.

California Residents

Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect and how it’s used. Contact us for details about exercising these rights.

Questions or Concerns?

We believe transparency builds trust. If you have questions about our privacy practices, want to update your preferences, or need to access your information, we’re here to help.

Contact us:

  • Email: [email protected]
  • Phone: (718) 847-0535
  • Mail: Thyme Natural Market, 8122 Lefferts Blvd.
    Kew Gardens, NY 11415

Last updated: May 19th, 2025

At Thyme Natural Market, respecting your privacy is just another way we show our commitment to our community.