Soap Returns & Exchange Policy – Thyme Natural Market

Our Promise for Handcrafted Soaps

At Thyme Natural Market, every soap bar is carefully crafted with natural ingredients we trust. We want you to love your soap as much as we do. If something isn’t quite right, we’re here to help.

What We Guarantee

Quality You Can Trust

  • Fresh, high-quality ingredients in every bar
  • Proper storage until it reaches you
  • Accurate product descriptions so you know what to expect
  • Safe packaging to prevent damage during shipping

Returns & Exchanges Made Simple

For Shipped Soap Orders

30-Day Return Window

  • Return unopened soap bars within 30 days of delivery
  • Original packaging preferred but not required
  • Keep your order confirmation or receipt

What We Accept for Return:

  • Unopened soap bars in new condition
  • Products that arrived damaged or broken
  • Wrong items sent by mistake
  • Soaps that don’t match our product description

What We Cannot Accept:

  • Used or opened soap bars (for hygiene and health reasons)
  • Soap bars purchased more than 30 days ago
  • Products damaged by improper storage

For In-Store Soap Purchases

Easy In-Store Returns

  • Bring your receipt within 30 days
  • Soap must be unopened and unused
  • We’ll exchange or refund right away

Our Simple Return Process

Step 1: Contact Us

Step 2: Send It Back

  • We’ll provide a prepaid return label
  • Pack soap securely to prevent damage
  • Include your order number or receipt

Step 3: Get Your Refund

  • Refunds processed within 5 business days
  • Money returned to original payment method
  • Exchanges shipped within 2 business days

Special Situations We Handle

Damaged Soap During Shipping

  • Report damage within 48 hours of delivery
  • Send us photos of the damaged soap
  • We’ll send a replacement immediately at no cost

Allergic Reactions or Skin Sensitivity

  • Stop using the soap right away
  • Contact us immediately
  • We’ll provide a full refund and help you find a better match
  • Your safety is our top priority

Wrong Soap Sent

  • Our mistake means we fix it fast
  • Keep the wrong soap until we send the right one
  • We cover all return shipping costs

Natural Soap Variations

  • Handcrafted soaps may vary slightly in color or pattern
  • Small differences are normal and not grounds for return
  • Major differences from photos qualify for exchange

Why Some Soaps Can’t Be Returned

For Health and Safety:

  • Used soap bars cannot be resold
  • Opened packaging may expose soap to contamination
  • We follow strict hygiene standards

What to Do Instead:

  • Contact us about any concerns before opening
  • Ask questions about ingredients if you have allergies
  • Read product descriptions carefully before ordering

Before You Return: Let Us Help

Sometimes the issue isn’t the soap – it’s knowing how to use it best:

  • Storage tips to make your soap last longer
  • Usage advice for different skin types
  • Ingredient explanations if you’re unsure about something
  • Alternative suggestions if one soap doesn’t work for you

We’re Here to Help You Succeed

Contact Information

What to Include When You Contact Us

  • Your order number or receipt
  • Photos if soap arrived damaged
  • Description of the problem
  • What solution you’d prefer

Our Goal: Happy Customers

We don’t just want to sell you soap – we want you to love using natural, handcrafted products. Every return helps us improve and serve you better.

Questions about ingredients? We’ll explain every component.
Not sure which soap is right for you? We’ll help you choose.
Having trouble with your order? We’ll make it right.

(*) IMPORTANT NOTES:

  1. Our policy lasts for 30 days since the delivery process is completed. Beyond those 30 days, the order will be considered as being accepted by the customer and no reimbursement may take place.
  2. Items can be returned within 30 days of delivery and don’t have any sub-fees, except shipping cost when you send the return package.
  3. If the returned package is damaged or lost during return shipping, we will not be responsible and no refunds will be issued.
  4. Customers must contact the Support Team ahead of time because we cannot be held liable for any unqualified Refund & Return Requests or lost item(s) during the return process.

At Thyme Natural Market, your satisfaction matters. We believe in the quality of our handcrafted soaps and stand behind every bar we sell.