Our Satisfaction Promise: When Good Food Goes Wrong
At Thyme Natural Market, we carefully select every product on our shelves because we believe in sharing only the best with our community. If something doesn’t meet your expectations, we want to make it right.
Our Simple Guarantee
Your satisfaction is our priority. If you’re not completely happy with any purchase, we’ll work with you to find a solution – whether that’s a replacement, refund, or helpful guidance on how to make the most of your ingredients.
For Shipped Orders
30-Day Return Window: Shelf-stable items can be returned within 30 days of delivery What We Accept: Unopened pantry staples, spices, and specialty products in original packaging Quality Issues: If anything arrives damaged or doesn’t meet our quality standards, we’ll replace it immediately at no cost to you
Easy Return Process:
- Contact us at email or phone – we’re here to help
- We’ll provide a prepaid return label
- Send items back in original packaging when possible
- Refunds processed within 5 business days of receiving your return
For In-Store Purchases
Flexible Returns: Bring your receipt and we’ll gladly exchange or refund shelf-stable products Fresh & Prepared Foods: While we can’t accept returns on perishable items for food safety reasons, if you’re not satisfied, please let us know – we value your feedback and want to improve
When We Can’t Accept Returns
- Perishable items (fresh produce, prepared foods, dairy)
- Products past their best-by date
- Items without original packaging (though we’ll still try to help!)
Our Real Goal: Your Success
Sometimes the issue isn’t the product – it’s knowing how to use it. Before returning anything, consider reaching out to our team. We love sharing cooking tips, storage advice, and recipe ideas that might transform a “return” into your new favorite ingredient.
Special Circumstances
Allergic Reactions: Your safety comes first. If you experience any adverse reaction, stop using the product immediately and contact us. Damaged Shipments: Report any shipping damage within 48 hours – we’ll make it right immediately. Wrong Item: Our mistake? We’ll send the correct item and provide a prepaid return label for the wrong one.
Because at Thyme Natural Market, we don’t just want you to buy great food – we want you to love cooking with it.
Questions or concerns? Email us at [email protected] or call during market hours. We’re always happy to help you succeed in the kitchen.