Terms of Service – Thyme Natural Market

Welcome to Thyme Natural Market! These terms of service govern your use of our website, online store, and in-store services. By shopping with us or using our website, you’re agreeing to these terms. We’ve written them in plain language because transparency matters to us.

1. About Our Services

Thyme Natural Market operates both a physical store in Kew Gardens and an online marketplace offering carefully curated natural foods, pantry essentials, and specialty ingredients. We also provide cooking classes, demonstrations, and educational content to help our community eat well.

2. Your Account & Responsibilities

Creating an Account:

  • Provide accurate, current information
  • Keep your password secure and confidential
  • You’re responsible for all activity under your account
  • Notify us immediately of any unauthorized use

Age Requirements: You must be 18+ to create an account or make purchases. Parents/guardians are responsible for minors’ activities.

3. Orders & Pricing

Placing Orders:

  • All orders are subject to availability
  • We reserve the right to limit quantities or refuse orders
  • Prices are subject to change without notice
  • Product descriptions and images are for reference; actual items may vary slightly

Payment:

  • We accept major credit cards, debit cards, and other payment methods listed at checkout
  • Payment is due at time of order
  • You authorize us to charge your payment method for all fees and applicable taxes

Order Confirmation: You’ll receive email confirmation once your order is processed. This isn’t a guarantee of availability – we’ll contact you if any items are unavailable.

4. Shipping & Delivery

Shipping: All orders ship free nationwide (see our Shipping Policy for details) Risk of Loss: Items become your responsibility upon delivery Delivery Issues: Report problems within 48 hours of delivery date

5. Returns & Cancellations

Returns are governed by our Return Policy. You may cancel orders before they ship by contacting us immediately.

6. Product Information & Disclaimers

Accuracy: We strive for accurate product descriptions but don’t warrant they’re error-free Dietary Claims: Product information is provided by manufacturers; consult healthcare professionals for specific dietary needs Allergies: Please read all labels carefully; we can’t guarantee products are free from specific allergens despite best efforts

7. Intellectual Property

Our Content: All website content, recipes, images, and branding are owned by Thyme Natural Market or licensed to us Your Use: You may use our website for personal, non-commercial purposes only Restrictions: Don’t copy, reproduce, or distribute our content without permission

8. User Conduct

When using our services, you agree not to:

  • Violate any laws or regulations
  • Harm our systems or other users
  • Post offensive, inappropriate, or inaccurate content
  • Attempt unauthorized access to our systems
  • Use our services for commercial purposes without permission

9. Privacy

Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your information.

10. Disclaimers & Limitations

Service Availability: We strive for continuous service but can’t guarantee uninterrupted access Product Warranty: Products are sold “as is” except where manufacturer warranties apply Limitation of Liability: Our liability is limited to the price you paid for the specific product or service

11. Indemnification

You agree to defend and hold harmless Thyme Natural Market from claims arising from your use of our services or violation of these terms.

12. Force Majeure

We’re not liable for delays or failures due to circumstances beyond our control (natural disasters, supply chain issues, government actions, etc.).

13. Dispute Resolution

Communication First: We value our community and prefer to resolve issues through direct communication Governing Law: These terms are governed by New York State law Arbitration: Disputes that can’t be resolved directly may be subject to binding arbitration Class Action Waiver: You agree to resolve disputes individually, not as part of a class action

14. Changes to These Terms

We may update these terms occasionally to reflect changes in our services or legal requirements. We’ll notify you of significant changes via email or website notice. Continued use after changes constitutes acceptance.

15. Severability

If any part of these terms is found unenforceable, the rest remains in effect.

16. Contact Information

Questions about these terms? We’re here to help:

Thyme Natural Market

  • Email: [email protected]
  • Phone: (718) 847-0535
  • Mail: Thyme Natural Market, 8122 Lefferts Blvd.
    Kew Gardens, NY 11415

Effective Date: May 19th, 2025

At Thyme Natural Market, these terms help us maintain the quality and community spirit that makes our market special. Thank you for being part of our food-loving family.